{"id":15758,"date":"2024-03-20T16:15:32","date_gmt":"2024-03-20T16:15:32","guid":{"rendered":"https:\/\/wp-stagesh.bugfree.co.uk\/?page_id=15758"},"modified":"2024-04-16T11:45:09","modified_gmt":"2024-04-16T11:45:09","slug":"csat-calculator","status":"publish","type":"page","link":"https:\/\/wp-stagesh.bugfree.co.uk\/csat-calculator\/","title":{"rendered":"CSAT Calculator"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-e81590c\" data-block-id=\"e81590c\"><style>.stk-e81590c{padding-top:100px !important;padding-bottom:150px !important;margin-bottom:0px !important}.stk-e81590c-column{max-width:1100px !important}.stk-e81590c > .stk-separator__top svg{fill:var(--theme-palette-color-4,#0e0c1b) !important;filter:none !important}.stk-e81590c > .stk-separator__top .stk-separator__wrapper{transform:scaleX(1) !important;height:217px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-e81590c-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-2264616\" data-v=\"4\" data-block-id=\"2264616\"><style>.stk-2264616-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important}.stk-2264616{align-self:center !important;overflow:hidden !important;max-width:1300px !important;margin-right:auto !important;margin-left:auto !important}@media screen and (max-width:1023px){.stk-2264616{max-width:700px !important}}@media screen and (max-width:767px){.stk-2264616{max-width:300px !important}.stk-2264616-container{max-width:500px !important;margin-right:auto !important;margin-left:auto !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-2264616-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-2264616-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-ac23293 stk-block-background\" id=\"csat-calculator\" data-block-id=\"ac23293\"><style>.stk-ac23293{background-color:#f74d661f !important;border-top-left-radius:10px !important;border-top-right-radius:10px !important;border-bottom-right-radius:10px !important;border-bottom-left-radius:10px !important;overflow:hidden !important;border-style:solid !important;border-color:#f74d6647 !important;border-top-width:2px !important;border-right-width:2px !important;border-bottom-width:2px !important;border-left-width:2px !important;align-items:center !important;max-width:580px !important;padding-top:5px !important;padding-right:15px !important;padding-bottom:5px !important;padding-left:15px !important;margin-top:0px !important;margin-right:auto !important;margin-bottom:7px !important;margin-left:auto !important;display:flex !important}.stk-ac23293:before{background-color:#f74d661f !important}.stk-ac23293 .stk-block-heading__text{font-size:13px !important;color:var(--theme-palette-color-2,#F74D67) !important;font-weight:700 !important}@media screen and (max-width:1023px){.stk-ac23293 .stk-block-heading__text{font-size:13px !important}}<\/style><h1 class=\"stk-block-heading__text has-text-color has-text-align-center\">CSAT CALCULATOR<\/h1><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-da42bd8\" id=\"calculate-your-csat-score\" data-block-id=\"da42bd8\"><style>.stk-da42bd8{margin-bottom:16px !important}.stk-da42bd8 .stk-block-heading__text{font-size:60px !important}@media screen and (max-width:1023px){.stk-da42bd8 .stk-block-heading__text{font-size:50px !important}}@media screen and (max-width:767px){.stk-da42bd8 .stk-block-heading__text{font-size:30px !important}}<\/style><h2 class=\"stk-block-heading__text has-text-align-center\">Calculate your CSAT score<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-76fe30b\" data-block-id=\"76fe30b\"><style>.stk-76fe30b{margin-bottom:40px !important}<\/style><p class=\"stk-block-text__text has-text-align-center\">Use our free CSAT calculator to find your customer satisfaction score, based on survey responses.<\/p><\/div>\n\n\n\n<script id=\"shoutscript\" type=\"text\/javascript\" src=\"https:\/\/shout.com\/ShoutEmbed\/embed.min.js\"><\/script>\n<div shout-embed data-sh-form=\"l36QnDWa\" data-sh-height=\"600px\" sh-preview=\"true\" sh-cog-off=\"true\" style=\"border-radius: 20px; overflow:hidden;\"><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-638e230 stk-block-background\" data-block-id=\"638e230\"><style>.stk-638e230{background-color:var(--theme-palette-color-6,#F4F4F5) !important;padding-top:100px !important;padding-bottom:100px !important;margin-bottom:0px !important}.stk-638e230:before{background-color:var(--theme-palette-color-6,#F4F4F5) !important}.stk-638e230 > .stk-separator__top svg{fill:var(--theme-palette-color-4,#0e0c1b) !important;filter:none !important}.stk-638e230 > .stk-separator__top .stk-separator__wrapper{transform:scaleX(1) !important;height:217px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-638e230-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f14f431\" data-v=\"4\" data-block-id=\"f14f431\"><style>.stk-f14f431-container{margin-top:0px !important;margin-right:auto !important;margin-bottom:0px !important;margin-left:auto !important;max-width:800px !important}.stk-f14f431{align-self:center !important;overflow:hidden !important;max-width:1300px !important;margin-right:auto !important;margin-left:auto !important}@media screen and (max-width:1023px){.stk-f14f431{max-width:700px !important}}@media screen and (max-width:767px){.stk-f14f431-container{max-width:450px !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f14f431-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f14f431-inner-blocks\">\n<div class=\"wp-block-stackable-subtitle stk-block-subtitle stk-block stk-a77c88f\" id=\"create-a-csat-survey\" data-block-id=\"a77c88f\"><style>.stk-a77c88f{overflow:hidden !important;align-items:center !important;max-width:580px !important;padding-top:5px !important;padding-right:10px !important;padding-bottom:5px !important;padding-left:10px !important;margin-top:0px !important;margin-right:auto !important;margin-bottom:7px !important;margin-left:auto !important;display:flex !important}.stk-a77c88f .stk-block-subtitle__text{font-size:14px !important;color:var(--theme-palette-color-2,#F74D67) !important;font-weight:700 !important}@media screen and (max-width:1023px){.stk-a77c88f .stk-block-subtitle__text{font-size:14px !important}}<\/style><p class=\"stk-block-subtitle__text stk-subtitle has-text-color has-text-align-center\">HOW TO USE THE CSAT CALCULATOR<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-fa9feb4\" id=\"start-with-a-csat-survey\" data-block-id=\"fa9feb4\"><style>.stk-fa9feb4{margin-bottom:20px !important}@media screen and (max-width:767px){.stk-fa9feb4 .stk-block-heading__text{font-size:30px !important}}<\/style><h2 class=\"stk-block-heading__text has-text-align-center\">Start with a CSAT survey<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-03348fa\" data-block-id=\"03348fa\"><p class=\"stk-block-text__text has-text-align-center\">Use a Likert scale question to ask customers how satisfied they are with your product or service on a scale of Very Unsatisfied to Very Satisfied. Once you&#8217;ve collected responses, enter the number of respondents for each category into the CSAT calculator.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns alignwide stk-block-columns stk-block stk-e7db0df\" data-block-id=\"e7db0df\"><style>.stk-e7db0df{max-width:1000px !important;padding-top:150px !important;padding-bottom:150px !important;margin-right:auto !important;margin-bottom:0px !important;margin-left:auto !important}.stk-e7db0df > .stk-separator__top .stk-separator__wrapper{transform:scaleX(4) !important;height:238px !important}.stk-e7db0df > .stk-separator__top svg{filter:drop-shadow(2px 4px 6px #000) !important}<\/style><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-content-align stk-e7db0df-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5299419\" data-v=\"4\" data-block-id=\"5299419\"><style>.stk-5299419-container{max-width:800px !important}@media screen and (max-width:1023px){.stk-5299419{max-width:700px !important}}@media screen and (max-width:767px){.stk-5299419-container{max-width:450px !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5299419-container stk--no-background stk--no-padding\"><div class=\"has-text-align-left stk-block-content stk-inner-blocks stk-5299419-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-434f5c0\" id=\"csat-calculator-fa-qs\" data-block-id=\"434f5c0\"><style>@media screen and (max-width:767px){.stk-434f5c0 .stk-block-heading__text{font-size:30px !important}}<\/style><h2 class=\"stk-block-heading__text has-text-align-center\">CSAT Calculator FAQs<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-98fff77\" data-block-id=\"98fff77\"><style>.stk-98fff77{margin-bottom:48px !important}@media screen and (max-width:767px){.stk-98fff77{padding-right:10px !important;padding-left:10px !important}}<\/style><p class=\"stk-block-text__text has-text-align-center\">Everything you need to know about Customer Satisfaction Score (CSAT).<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-364dbb9\" id=\"what-is-csat\" data-block-id=\"364dbb9\"><h3 class=\"stk-block-heading__text has-text-align-left has-text-align-center-mobile\">What is CSAT?<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3a9a774\" data-block-id=\"3a9a774\"><p class=\"stk-block-text__text has-text-align-left has-text-align-center-mobile\">CSAT stands for Customer Satisfaction Score. It&#8217;s a metric businesses use to measure how satisfied customers are with your products, services, or overall experiences. The assumption is that the more satisfied your customers are, the more likely you are to retain them.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-36e4c4d\" data-block-id=\"36e4c4d\"><p class=\"stk-block-text__text has-text-align-left has-text-align-center-mobile\">Typically, CSAT is measured through surveys where customers are asked to rate their experience on a scale of 1-5 (Very Dissatisfied to Very Satisfied).<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-58eddfe\" data-block-id=\"58eddfe\"><p class=\"stk-block-text__text has-text-align-left has-text-align-center-mobile\"><a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/customer-satisfaction-surveys\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer satisfaction surveys<\/a> can help you identify areas for improvement, e.g. customer service, as well as quantifying the entire customer experience.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-9bf9332\" data-block-id=\"9bf9332\"><style>.stk-9bf9332{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-bf674fa\" id=\"how-do-i-collect-csat-data\" data-block-id=\"bf674fa\"><h3 class=\"stk-block-heading__text has-text-align-left has-text-align-center-mobile\">How do I collect CSAT data?<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ac231d3\" data-block-id=\"ac231d3\"><p class=\"stk-block-text__text has-text-align-left has-text-align-center-mobile\">Customer satisfaction is measured by running a survey after a recent interaction or touchpoint in the customer journey. For instance, say that a customer has recently purchased a product from your store.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-20df70a\" data-block-id=\"20df70a\"><p class=\"stk-block-text__text has-text-align-left has-text-align-center-mobile\">You&#8217;d then follow up with a CSAT survey that asks them to rate different elements of their experience, ranging from the quality of the product to the helpfulness of employees.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b16a304\" data-block-id=\"b16a304\"><p class=\"stk-block-text__text has-text-align-left has-text-align-center-mobile\">Your CSAT question would look a little something like this: <strong><span style=\"color: var(--theme-palette-color-4, #0e0c1b);\" class=\"stk-highlight\">&#8220;How satisfied are you with the quality of [product]?&#8221;<\/span><\/strong>.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-871a707\" data-block-id=\"871a707\"><style>.stk-871a707{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9407037\" id=\"what-is-the-csat-question-scale\" data-block-id=\"9407037\"><style>.stk-9407037 .stk-block-heading__text{font-size:20px !important}@media screen and (max-width:1023px){.stk-9407037 .stk-block-heading__text{font-size:20px !important}}<\/style><h4 class=\"stk-block-heading__text has-text-align-center-mobile\">What is the CSAT question scale?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ec6040b\" data-block-id=\"ec6040b\"><p class=\"stk-block-text__text has-text-align-center-mobile\">Typically, the scale for a CSAT question would range from 1 -5, with two negative options, one neutral option, and two positive options:<\/p><\/div>\n\n\n\n<ol data-block-type=\"core\">\n<li data-block-type=\"core\">Very Dissatisfied<\/li>\n\n\n\n<li data-block-type=\"core\">Dissatisfied<\/li>\n\n\n\n<li data-block-type=\"core\">Neutral (or &#8220;Neither Satisfied or Dissatisfied&#8221;)<\/li>\n\n\n\n<li data-block-type=\"core\">Satisfied<\/li>\n\n\n\n<li data-block-type=\"core\">Very Saitfied<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-2b1b006\" data-block-id=\"2b1b006\"><style>.stk-2b1b006{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-31d6e98\" id=\"how-is-csat-calculated\" data-block-id=\"31d6e98\"><h3 class=\"stk-block-heading__text has-text-align-left has-text-align-center-mobile\">How is CSAT calculated?<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-d5a4241\" data-block-id=\"d5a4241\"><p class=\"stk-block-text__text has-text-align-left has-text-align-center-mobile\">CSAT score is calculated by taking the percentage of positive responses (e.g., those who chose &#8220;Satisfied&#8221; or &#8220;Very Satisfied&#8221;) and expressing it as a score out of 100.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-9bb6bd1\" data-block-id=\"9bb6bd1\"><style>.stk-9bb6bd1{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-04237e8\" id=\"what-is-the-formula-for-csat\" data-block-id=\"04237e8\"><style>.stk-04237e8 .stk-block-heading__text{font-size:20px !important}@media screen and (max-width:1023px){.stk-04237e8 .stk-block-heading__text{font-size:20px !important}}<\/style><h4 class=\"stk-block-heading__text has-text-align-left has-text-align-center-mobile\">What is the formula for CSAT?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-0aedc92\" data-block-id=\"0aedc92\"><p class=\"stk-block-text__text has-text-align-left has-text-align-center-mobile\">CSAT formula: <span style=\"color: var(--theme-palette-color-2, #F74D67);\" class=\"stk-highlight\">Number of Satisfied Customers \/ Total Number of Responses * 100<\/span><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-4acaca5\" data-block-id=\"4acaca5\"><style>.stk-4acaca5{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-f07a83c\" id=\"what-is-a-good-csat-score\" data-block-id=\"f07a83c\"><h3 class=\"stk-block-heading__text has-text-align-left has-text-align-center-mobile\">What is a good CSAT score?<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-853b741\" data-block-id=\"853b741\"><p class=\"stk-block-text__text has-text-align-center-mobile\">A higher CSAT score indicates a higher level of customer satisfaction, while a lower score suggests that improvements may be needed. Generally, CSAT scores can be broken down into four categories:<\/p><\/div>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">0-50: Need Improvements<\/li>\n\n\n\n<li data-block-type=\"core\">50-70: Average<\/li>\n\n\n\n<li data-block-type=\"core\">70-90: Good<\/li>\n\n\n\n<li data-block-type=\"core\">90-100: Excellent<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-15ecff4 stk-block-background stk--has-background-overlay\" data-block-id=\"15ecff4\"><style>.stk-15ecff4{background-color:#1d2233 !important;background-image:url(https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2022\/05\/lines-background-2.svg) !important;padding-top:100px !important;padding-bottom:100px !important;margin-bottom:0px !important}.stk-15ecff4:before{background-color:#1d2233 !important;opacity:0.8 !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-15ecff4-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-2c62021\" data-v=\"4\" data-block-id=\"2c62021\"><style>.stk-2c62021-container{max-width:1000px !important;margin-right:auto !important;margin-left:auto !important}@media screen and (max-width:1023px){.stk-2c62021{max-width:700px !important}}@media screen and (max-width:767px){.stk-2c62021-container{max-width:450px !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-2c62021-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-2c62021-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d7463ef\" id=\"want-to-create-a-calculator-just-like-this\" data-block-id=\"d7463ef\"><style>.stk-d7463ef{margin-bottom:14px !important}.stk-d7463ef .stk-block-heading__text{color:var(--theme-palette-color-8,#ffffff) !important}@media screen and (max-width:1023px){.stk-d7463ef{padding-right:50px !important;padding-left:50px !important}}@media screen and (max-width:767px){.stk-d7463ef{padding-right:10px !important;padding-left:10px !important}.stk-d7463ef .stk-block-heading__text{font-size:30px !important}}<\/style><h2 class=\"stk-block-heading__text has-text-color has-text-align-center has-text-align-center-tablet stk-block-heading--use-theme-margins\">Want to create a calculator just like this?<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-dbc5257\" data-block-id=\"dbc5257\"><style>.stk-dbc5257 .stk-block-text__text{color:var(--theme-palette-color-5,#DFDFE2) !important}@media screen and (max-width:1023px){.stk-dbc5257{padding-right:50px !important;padding-left:50px !important}}@media screen and (max-width:767px){.stk-dbc5257{padding-right:10px !important;padding-left:10px !important}}<\/style><p class=\"stk-block-text__text has-text-color has-text-align-center\">Engage your audience, increase traffic, and boost lead generation with expertly crafted calculators.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-e3e874a\" data-block-id=\"e3e874a\"><div class=\"stk-row stk-inner-blocks has-text-align-center has-text-align-center-tablet has-text-align-center-mobile stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-e73c4ce\" data-block-id=\"e73c4ce\"><style>.stk-e73c4ce .stk-button__inner-text{color:var(--theme-palette-color-8,#ffffff) !important}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/identity.shout.com\/Account\/Register\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-text-color stk-button__inner-text\">Start Your Free Trial<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button is-style-ghost stk-block stk-c3aa303\" data-block-id=\"c3aa303\"><style>.stk-c3aa303 .stk-button{background:transparent !important}.stk-c3aa303 .stk-button:hover:after{background:transparent !important;opacity:1 !important}:where(.stk-hover-parent:hover,.stk-hover-parent.stk--is-hovered) .stk-c3aa303 .stk-button:after{background:transparent !important;opacity:1 !important}.stk-c3aa303 .stk-button:before{border-style:solid !important}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/wp-stagesh.bugfree.co.uk\/custom-calculator-builder\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"stk-button__inner-text\">Custom Calculators<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-subtitle stk-block-subtitle stk-block stk-a9ae6d0\" data-block-id=\"a9ae6d0\"><style>.stk-a9ae6d0 .stk-block-subtitle__text{color:var(--theme-palette-color-5,#DFDFE2) !important}<\/style><p class=\"stk-block-subtitle__text stk-subtitle has-text-color has-text-align-center has-text-align-center-tablet\">14-Day Free Trial \u2022 No Credit Card Required \u2022 Cancel Anytime<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-22640cc\" data-block-id=\"22640cc\"><style>.stk-22640cc{padding-top:150px !important;padding-bottom:150px !important;margin-bottom:0px !important}.stk-22640cc > .stk-separator__top svg{fill:var(--theme-palette-color-4,#0e0c1b) !important;filter:none !important}.stk-22640cc > .stk-separator__top .stk-separator__wrapper{transform:scaleX(1) !important;height:217px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-22640cc-column alignfull\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-8d734bb\" data-v=\"4\" data-block-id=\"8d734bb\"><style>.stk-8d734bb-container{margin-top:0px !important;margin-right:auto !important;margin-bottom:0px !important;margin-left:auto !important;max-width:1400px !important}.stk-8d734bb{align-self:center !important;overflow:hidden !important;max-width:1400px !important;margin-right:auto !important;margin-left:auto !important}@media screen and (max-width:1023px){.stk-8d734bb{max-width:700px !important}}@media screen and (max-width:767px){.stk-8d734bb{max-width:450px !important;margin-right:auto !important;margin-left:auto !important}.stk-8d734bb-container{max-width:450px !important;margin-right:auto !important;margin-left:auto !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-8d734bb-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-8d734bb-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-52bbe74\" id=\"measure-satisfaction-with-shout\" data-block-id=\"52bbe74\"><style>.stk-52bbe74{margin-bottom:16px !important}@media screen and (max-width:767px){.stk-52bbe74 .stk-block-heading__text{font-size:30px !important}}<\/style><h2 class=\"stk-block-heading__text has-text-align-center\">Measure satisfaction with Shout<\/h2><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-cf798cb\" data-block-id=\"cf798cb\"><style>.stk-cf798cb{margin-bottom:40px !important}@media screen and (max-width:1023px){.stk-cf798cb{margin-right:50px !important;margin-left:50px !important}}<\/style><p class=\"stk-block-text__text has-text-align-center\">Use a Likert scale to ask customers to rate how satisfied they are with your product or service.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-aa3b091\" data-block-id=\"aa3b091\"><style>.stk-aa3b091-column{--stk-column-gap:24px !important;row-gap:24px !important}@media screen and (max-width:767px){.stk-aa3b091-column{row-gap:50px !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-aa3b091-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f814a5d\" data-v=\"4\" data-block-id=\"f814a5d\"><style>.stk-f814a5d-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important}.stk-f814a5d{padding-top:48px !important;padding-right:48px !important;padding-bottom:48px !important;padding-left:48px !important}@media screen and (min-width:768px) and (max-width:1023px){.stk-f814a5d{flex:var(--stk-flex-grow,1) 1 calc(100% - var(--stk-column-gap,0px) * 0 \/ 1 ) !important}}@media screen and (max-width:767px){.stk-f814a5d{padding-top:20px !important;padding-right:20px !important;padding-bottom:20px !important;padding-left:20px !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f814a5d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f814a5d-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-center stk-block stk-192d38a\" data-block-id=\"192d38a\"><style>.stk-192d38a .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-192d38a .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#FB7258) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-192d38a\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-192-d-38-a-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-192-d-38-a-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"question-circle\" class=\"svg-inline--fa fa-question-circle fa-w-16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M504 256c0 136.997-111.043 248-248 248S8 392.997 8 256C8 119.083 119.043 8 256 8s248 111.083 248 248zM262.655 90c-54.497 0-89.255 22.957-116.549 63.758-3.536 5.286-2.353 12.415 2.715 16.258l34.699 26.31c5.205 3.947 12.621 3.008 16.665-2.122 17.864-22.658 30.113-35.797 57.303-35.797 20.429 0 45.698 13.148 45.698 32.958 0 14.976-12.363 22.667-32.534 33.976C247.128 238.528 216 254.941 216 296v4c0 6.627 5.373 12 12 12h56c6.627 0 12-5.373 12-12v-1.333c0-28.462 83.186-29.647 83.186-106.667 0-58.002-60.165-102-116.531-102zM256 338c-25.365 0-46 20.635-46 46 0 25.364 20.635 46 46 46s46-20.636 46-46c0-25.365-20.635-46-46-46z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c8d5048\" id=\"one-click-likert-scales\" data-block-id=\"c8d5048\"><style>@media screen and (max-width:767px){.stk-c8d5048 .stk-block-heading__text{font-size:22px !important}}<\/style><h4 class=\"stk-block-heading__text has-text-align-center\">One-click Likert scales<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-7dcbc72\" data-block-id=\"7dcbc72\"><style>@media screen and (max-width:1023px){.stk-7dcbc72{padding-right:50px !important;padding-left:50px !important}}@media screen and (max-width:767px){.stk-7dcbc72{padding-right:10px !important;padding-left:10px !important}}<\/style><p class=\"stk-block-text__text has-text-align-center\">Select our Matrix question type and choose from a range of pre-made scales, e.g. Very Dissatisfied &#8211; Very Satisfied.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f3d7536\" data-v=\"4\" data-block-id=\"f3d7536\"><style>.stk-f3d7536-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important}.stk-f3d7536{padding-top:48px !important;padding-right:48px !important;padding-bottom:48px !important;padding-left:48px !important}@media screen and (min-width:768px) and (max-width:1023px){.stk-f3d7536{flex:var(--stk-flex-grow,1) 1 calc(100% - var(--stk-column-gap,0px) * 0 \/ 1 ) !important}}@media screen and (max-width:767px){.stk-f3d7536{padding-top:20px !important;padding-right:20px !important;padding-bottom:20px !important;padding-left:20px !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f3d7536-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f3d7536-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-center stk-block stk-0da5dc2\" data-block-id=\"0da5dc2\"><style>.stk-0da5dc2 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-0da5dc2 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#FB7258) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-0da5dc2\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0-da-5-dc-2-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0-da-5-dc-2-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"filter\" class=\"svg-inline--fa fa-filter fa-w-16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M487.976 0H24.028C2.71 0-8.047 25.866 7.058 40.971L192 225.941V432c0 7.831 3.821 15.17 10.237 19.662l80 55.98C298.02 518.69 320 507.493 320 487.98V225.941l184.947-184.97C520.021 25.896 509.338 0 487.976 0z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9f617fe\" id=\"segment-your-customers\" data-block-id=\"9f617fe\"><style>@media screen and (max-width:767px){.stk-9f617fe .stk-block-heading__text{font-size:22px !important}}<\/style><h4 class=\"stk-block-heading__text has-text-align-center\">Segment your customers<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3580ba5\" data-block-id=\"3580ba5\"><style>@media screen and (max-width:1023px){.stk-3580ba5{padding-right:50px !important;padding-left:50px !important}}@media screen and (max-width:767px){.stk-3580ba5{padding-right:10px !important;padding-left:10px !important}}<\/style><p class=\"stk-block-text__text has-text-align-center\">Filter your customer satisfaction survey reports by satisfaction, and save each segment as a unique view of your audience.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-bba5ad7\" data-v=\"4\" data-block-id=\"bba5ad7\"><style>.stk-bba5ad7-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important}.stk-bba5ad7{padding-top:48px !important;padding-right:48px !important;padding-bottom:48px !important;padding-left:48px !important}@media screen and (min-width:768px) and (max-width:1023px){.stk-bba5ad7{flex:var(--stk-flex-grow,1) 1 calc(100% - var(--stk-column-gap,0px) * 0 \/ 1 ) !important}}@media screen and (max-width:767px){.stk-bba5ad7{padding-top:20px !important;padding-right:20px !important;padding-bottom:20px !important;padding-left:20px !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-bba5ad7-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-bba5ad7-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-center stk-block stk-9696015\" data-block-id=\"9696015\"><style>.stk-9696015 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-9696015 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#FB7258) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-9696015\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9696015-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9696015-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"tachometer-alt\" class=\"svg-inline--fa fa-tachometer-alt fa-w-18\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M288 32C128.94 32 0 160.94 0 320c0 52.8 14.25 102.26 39.06 144.8 5.61 9.62 16.3 15.2 27.44 15.2h443c11.14 0 21.83-5.58 27.44-15.2C561.75 422.26 576 372.8 576 320c0-159.06-128.94-288-288-288zm0 64c14.71 0 26.58 10.13 30.32 23.65-1.11 2.26-2.64 4.23-3.45 6.67l-9.22 27.67c-5.13 3.49-10.97 6.01-17.64 6.01-17.67 0-32-14.33-32-32S270.33 96 288 96zM96 384c-17.67 0-32-14.33-32-32s14.33-32 32-32 32 14.33 32 32-14.33 32-32 32zm48-160c-17.67 0-32-14.33-32-32s14.33-32 32-32 32 14.33 32 32-14.33 32-32 32zm246.77-72.41l-61.33 184C343.13 347.33 352 364.54 352 384c0 11.72-3.38 22.55-8.88 32H232.88c-5.5-9.45-8.88-20.28-8.88-32 0-33.94 26.5-61.43 59.9-63.59l61.34-184.01c4.17-12.56 17.73-19.45 30.36-15.17 12.57 4.19 19.35 17.79 15.17 30.36zm14.66 57.2l15.52-46.55c3.47-1.29 7.13-2.23 11.05-2.23 17.67 0 32 14.33 32 32s-14.33 32-32 32c-11.38-.01-20.89-6.28-26.57-15.22zM480 384c-17.67 0-32-14.33-32-32s14.33-32 32-32 32 14.33 32 32-14.33 32-32 32z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-aae7bcc\" id=\"calculate-your-nps-score\" data-block-id=\"aae7bcc\"><style>@media screen and (max-width:767px){.stk-aae7bcc .stk-block-heading__text{font-size:22px !important}}<\/style><h4 class=\"stk-block-heading__text has-text-align-center\">Calculate your NPS score<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ef12d1f\" data-block-id=\"ef12d1f\"><style>@media screen and (max-width:1023px){.stk-ef12d1f{padding-right:50px !important;padding-left:50px !important}}@media screen and (max-width:767px){.stk-ef12d1f{padding-right:10px !important;padding-left:10px !important}}<\/style><p class=\"stk-block-text__text has-text-align-center\">Measure customer loyalty and identify your advocates with an <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/nps-surveys\/\" target=\"_blank\" rel=\"noreferrer noopener\">NPS survey<\/a>, where we calculate your score for you.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-5c2e78e\" data-block-id=\"5c2e78e\"><style>.stk-5c2e78e-column{--stk-column-gap:24px !important;row-gap:24px !important}@media screen and (max-width:767px){.stk-5c2e78e-column{row-gap:50px !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-5c2e78e-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-466b740\" data-v=\"4\" data-block-id=\"466b740\"><style>.stk-466b740-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important}.stk-466b740{padding-top:48px !important;padding-right:48px !important;padding-bottom:48px !important;padding-left:48px !important}@media screen and (min-width:768px) and (max-width:1023px){.stk-466b740{flex:var(--stk-flex-grow,1) 1 calc(100% - var(--stk-column-gap,0px) * 0 \/ 1 ) !important}}@media screen and (max-width:767px){.stk-466b740{padding-top:20px !important;padding-right:20px !important;padding-bottom:20px !important;padding-left:20px !important}}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-466b740-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-466b740-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-center stk-block stk-ab360d0\" data-block-id=\"ab360d0\"><style>.stk-ab360d0 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-ab360d0 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#FB7258) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-ab360d0\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ab-360-d-0-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ab-360-d-0-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"gem\" class=\"svg-inline--fa fa-gem fa-w-18\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M485.5 0L576 160H474.9L405.7 0h79.8zm-128 0l69.2 160H149.3L218.5 0h139zm-267 0h79.8l-69.2 160H0L90.5 0zM0 192h100.7l123 251.7c1.5 3.1-2.7 5.9-5 3.3L0 192zm148.2 0h279.6l-137 318.2c-1 2.4-4.5 2.4-5.5 0L148.2 192zm204.1 251.7l123-251.7H576L357.3 446.9c-2.3 2.7-6.5-.1-5-3.2z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-24c838e\" id=\"brand-everything\" data-block-id=\"24c838e\"><style>@media screen and (max-width:767px){.stk-24c838e .stk-block-heading__text{font-size:22px !important}}<\/style><h4 class=\"stk-block-heading__text has-text-align-center\">Brand everything<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-9e98f19\" data-block-id=\"9e98f19\"><style>@media screen and (max-width:1023px){.stk-9e98f19{padding-right:50px !important;padding-left:50px !important}}@media screen and (max-width:767px){.stk-9e98f19{padding-right:10px !important;padding-left:10px !important}}<\/style><p class=\"stk-block-text__text has-text-align-center\">Add your logo, customize designs, and enable white labelling to remove all Shout branding from surveys and emails.<\/p><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9244c49\" data-v=\"4\" data-block-id=\"9244c49\"><style>.stk-9244c49-container{margin-top:0px !important;margin-right:0px !important;margin-bottom:0px !important;margin-left:0px !important}.stk-9244c49{padding-top:48px !important;padding-right:48px !important;padding-bottom:48px !important;padding-left:48px 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style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-3e1acae\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3-e-1-acae-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3-e-1-acae-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"check-circle\" class=\"svg-inline--fa fa-check-circle fa-w-16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 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!important}}<\/style><p class=\"stk-block-text__text has-text-align-center\">Collect reviews and testimonials from your happiest customers in a survey or redirect them to review sites upon submission.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>CSAT CALCULATOR Calculate your CSAT score Use our free CSAT calculator to find your customer satisfaction score, based on survey responses. HOW TO USE THE CSAT CALCULATOR Start with a CSAT survey Use a Likert scale question to ask customers how satisfied they are with your product or service on a scale of Very Unsatisfied [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"blocksy_meta":{"vertical_spacing_source":"custom","content_area_spacing":"none","has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":""},"post_excerpt_stackable":"<p>CSAT CALCULATOR Calculate your CSAT score Use our free CSAT calculator to find your customer satisfaction score, based on survey responses. HOW TO USE THE CSAT CALCULATOR Start with a CSAT survey Use a Likert scale question to ask customers how satisfied they are with your product or service on a scale of Very Unsatisfied to Very Satisfied. Once you&#8217;ve collected responses, enter the number of respondents for each category into the CSAT calculator. CSAT Calculator FAQs Everything you need to know about Customer Satisfaction Score (CSAT). What is CSAT? CSAT stands for Customer Satisfaction Score. 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