{"id":14630,"date":"2023-07-14T10:31:33","date_gmt":"2023-07-14T10:31:33","guid":{"rendered":"https:\/\/shout.com\/?p=14630"},"modified":"2023-07-14T10:31:36","modified_gmt":"2023-07-14T10:31:36","slug":"user-experience-survey-questions","status":"publish","type":"post","link":"https:\/\/wp-stagesh.bugfree.co.uk\/customer-experience\/user-experience-survey-questions\/","title":{"rendered":"User Experience Survey Questions, Methods &amp; More"},"content":{"rendered":"\n<p>User experience (UX) surveys play a pivotal role in shaping the success of products and services. To ensure user satisfaction, businesses must understand customer needs, preferences, and pain points.<\/p>\n\n\n\n<p>In this article, we&#8217;ll explore the key elements of crafting user experience survey questions that yield meaningful feedback. We&#8217;ll also provide a comprehensive list of example user experience survey questions to help you get started.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-b87f92c\" data-block-id=\"b87f92c\"><style>.stk-b87f92c{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1f3693a\" id=\"what-is-user-experience\" data-block-id=\"1f3693a\"><h2 class=\"stk-block-heading__text\">What is user experience?<\/h2><\/div>\n\n\n\n<p>User experience (UX) refers to the interaction and perception that users have when engaging with a product, website, application, or service.<\/p>\n\n\n\n<p>It encompasses all aspects of a user&#8217;s experience, including their emotions, attitudes, behaviors, and satisfaction levels throughout their journey. User experience takes into account various factors such as:<\/p>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">Usability<\/li>\n\n\n\n<li data-block-type=\"core\">Accessibility<\/li>\n\n\n\n<li data-block-type=\"core\">Visual design<\/li>\n\n\n\n<li data-block-type=\"core\">Content clarity<\/li>\n\n\n\n<li data-block-type=\"core\">Responsiveness<\/li>\n\n\n\n<li data-block-type=\"core\">Fulfillment of user goals and expectations<\/li>\n<\/ul>\n\n\n\n<p>It focuses on creating intuitive, meaningful, and enjoyable experiences that meet the needs and desires of the users. By prioritizing UX, businesses can raise <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/how-to-create-a-customer-satisfaction-survey\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer satisfaction<\/a>, increase engagement, and build long-lasting relationships with their target audience.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-bc5893d\" data-block-id=\"bc5893d\"><style>.stk-bc5893d{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8fa905f\" id=\"how-do-you-survey-user-experience\" data-block-id=\"8fa905f\"><h2 class=\"stk-block-heading__text\">How do you survey user experience?<\/h2><\/div>\n\n\n\n<p>Let&#8217;s delve into each step of the user experience survey process to guide you in unlocking valuable feedback.<\/p>\n\n\n\n<ol data-block-type=\"core\">\n<li data-block-type=\"core\"><strong>Determine your goals:<\/strong><br>Clearly define the objectives of your user experience survey. What specific insights or information are you seeking to gather? Understanding your goals will help shape the survey design and question selection.<br><\/li>\n\n\n\n<li data-block-type=\"core\"><strong>Select a survey method:<\/strong><br>Decide on the most suitable method for your survey, considering factors such as your target audience, resources, and timeline.<br><\/li>\n\n\n\n<li data-block-type=\"core\"><strong>Design your survey questions:<\/strong><br><a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/writing-good-survey-questions\/\" target=\"_blank\" rel=\"noreferrer noopener\">Write clear questions<\/a> that align with your goals. Utilize a mix of question types such as Likert scales, multiple-choice, open-ended, ranking, and rating scales to capture a comprehensive view of the user experience.<br><\/li>\n\n\n\n<li data-block-type=\"core\"><strong>Sequence the questions:<\/strong><br>Organize the survey questions in a logical flow. Start with your most important questions, this ensures you collect the data you need even if respondents drop out. Place the most important questions upfront to capture respondents&#8217; attention and engagement.<br><\/li>\n\n\n\n<li data-block-type=\"core\"><strong>Pilot test your survey:<\/strong><br>Before launching the survey, <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/survey-testing\/\" target=\"_blank\" rel=\"noreferrer noopener\">conduct a pilot test<\/a> with a small group of participants. This step helps identify potential issues with question clarity, response options, or survey length. Make adjustments as necessary based on the pilot feedback.<br><\/li>\n\n\n\n<li data-block-type=\"core\"><strong>Distribute the survey:<\/strong><br>Depending on your chosen method, distribute the survey to your target audience. This can involve sharing a link, in-person interviews, <a href=\"https:\/\/www.hotjar.com\/usability-testing\/process-examples\/\" target=\"_blank\" rel=\"noreferrer noopener\">usability testing sessions<\/a>, or even in-app surveys.<br><\/li>\n\n\n\n<li data-block-type=\"core\"><strong>Collect and analyze the data:<\/strong><br>As responses come in, collect and compile the data. Ensure that the data is stored securely and protected. Once collected, analyze the data to gain insights and identify patterns, trends, and areas for improvement.<br><\/li>\n\n\n\n<li data-block-type=\"core\"><strong>Draw conclusions and take action:<\/strong><br>Analyze the survey findings and draw conclusions based on the data. Use these insights to make informed decisions, prioritize improvements, and enhance the user experience of your product or service.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-961af66\" data-block-id=\"961af66\"><style>.stk-961af66{height:10px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1e3dabe\" id=\"types-of-survey-questions-in-ux\" data-block-id=\"1e3dabe\"><h2 class=\"stk-block-heading__text\">Types of survey questions in UX<\/h2><\/div>\n\n\n\n<p>It&#8217;s important to use a mix of question types to reduce <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/survey-fatigue\/\" target=\"_blank\" rel=\"noreferrer noopener\">survey fatigue<\/a> and <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/increase-survey-response-rates\/\" target=\"_blank\" rel=\"noreferrer noopener\">increase response rates<\/a>.<\/p>\n\n\n\n<p>Here are some commonly used <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/survey-question-types\/\" target=\"_blank\" rel=\"noreferrer noopener\">question types<\/a> in UX surveys:<\/p>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">Likert Scales: Measures respondents&#8217; level of agreement with a statement or question on a scale, typically ranging from &#8220;Strongly Disagree&#8221; to &#8220;Strongly Agree.&#8221;<\/li>\n\n\n\n<li data-block-type=\"core\">Multiple-Choice Questions: Provides predefined response options for participants to choose from.<\/li>\n\n\n\n<li data-block-type=\"core\"><a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/open-ended-questions\/\" target=\"_blank\" rel=\"noreferrer noopener\">Open-Ended Questions<\/a>: Allows respondents to provide detailed, open-ended feedback and insights.<\/li>\n\n\n\n<li data-block-type=\"core\">Ranking: Asks participants to prioritize a list of items based on their preferences or importance.<\/li>\n\n\n\n<li data-block-type=\"core\">Rating: Evaluates specific aspects on a numerical scale, such as satisfaction levels or usability ratings.<\/li>\n\n\n\n<li data-block-type=\"core\">Binary: Typically, these are Yes\/No questions that allow you to filter survey results based on opposing opinions.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-b7379d7\" data-block-id=\"b7379d7\"><style>.stk-b7379d7{height:10px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-24a9a29\" id=\"examples-of-user-experience-survey-questions\" data-block-id=\"24a9a29\"><h2 class=\"stk-block-heading__text\">Examples of user experience survey questions<\/h2><\/div>\n\n\n\n<p>To help you kickstart your survey, here&#8217;s a list of example UX survey questions you can ask potential and existing customers.<\/p>\n\n\n\n<p>With each question, we&#8217;ll recommend the best question type to use. You should be able to find these with any <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-maker\/\" target=\"_blank\" rel=\"noreferrer noopener\">survey software<\/a>, but you can rest assured that Shout offers them all.<\/p>\n\n\n\n<p>Customizing these questions to fit your industry will provide you with valuable feedback to identify areas for improvement.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-01be822\" data-block-id=\"01be822\"><style>.stk-01be822{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-357120d\" id=\"overall-satisfaction-questions\" data-block-id=\"357120d\"><h3 class=\"stk-block-heading__text\">Overall satisfaction questions<\/h3><\/div>\n\n\n\n<p>Use these questions to understand areas of strength and identify opportunities for improvement to enhance overall user satisfaction.<\/p>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">On a scale of 1-10, how satisfied are you with the overall user experience?<br><em>[Opinion Scale]<br><\/em><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"179\" class=\"wp-image-14637\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/On-a-scale-of-1-10-how-satisfied-are-you-with-the-overall-user-experience-e1689091269394.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/On-a-scale-of-1-10-how-satisfied-are-you-with-the-overall-user-experience-e1689091269394.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/On-a-scale-of-1-10-how-satisfied-are-you-with-the-overall-user-experience-e1689091269394-300x77.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/On-a-scale-of-1-10-how-satisfied-are-you-with-the-overall-user-experience-e1689091269394-1024x262.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/On-a-scale-of-1-10-how-satisfied-are-you-with-the-overall-user-experience-e1689091269394-768x196.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">Did our website\/product\/service provide value to you?<br>[<em>Binary Yes\/No]<br><\/em><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"229\" class=\"wp-image-14638\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-our-product-provide-value-to-you.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-our-product-provide-value-to-you.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-our-product-provide-value-to-you-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-our-product-provide-value-to-you-1024x335.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-our-product-provide-value-to-you-768x251.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">How likely are you to recommend our product\/service to others?<br>[<em>Net Promoter Score<\/em>]<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"180\" class=\"wp-image-14642\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-likely-are-you-to-recommend-our-product-or-service-to-others.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-likely-are-you-to-recommend-our-product-or-service-to-others.png 1077w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-likely-are-you-to-recommend-our-product-or-service-to-others-300x77.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-likely-are-you-to-recommend-our-product-or-service-to-others-1024x263.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-likely-are-you-to-recommend-our-product-or-service-to-others-768x198.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">What aspects of our product\/service do you appreciate the most?<br>[<em>Multiple-Choice (Multi-Select)]<br><\/em><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"180\" class=\"wp-image-14643\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-aspects-of-our-product-or-service-do-you-appreciate-the-most-e1689171535840.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-aspects-of-our-product-or-service-do-you-appreciate-the-most-e1689171535840.png 1080w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-aspects-of-our-product-or-service-do-you-appreciate-the-most-e1689171535840-300x77.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-aspects-of-our-product-or-service-do-you-appreciate-the-most-e1689171535840-1024x264.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-aspects-of-our-product-or-service-do-you-appreciate-the-most-e1689171535840-768x198.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">Is there anything about our product\/service that you find frustrating?<br><em>[Comment Box]<br><\/em><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"162\" class=\"wp-image-14644\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-about-our-product-or-service-that-you-find-frustrating.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-about-our-product-or-service-that-you-find-frustrating.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-about-our-product-or-service-that-you-find-frustrating-300x70.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-about-our-product-or-service-that-you-find-frustrating-1024x237.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-about-our-product-or-service-that-you-find-frustrating-768x178.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">What made you choose us over our competitors?<br><em>[Multiple-Choice (Multi-Select)]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"220\" class=\"wp-image-14645\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-made-you-choose-us-over-our-competitors.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-made-you-choose-us-over-our-competitors.png 1076w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-made-you-choose-us-over-our-competitors-300x94.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-made-you-choose-us-over-our-competitors-1024x322.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-made-you-choose-us-over-our-competitors-768x241.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">Would you consider using our website\/product\/service again in the future?<br><em>[Binary Yes\/No]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"228\" class=\"wp-image-14646\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Would-you-consider-using-our-product-again-in-the-future.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Would-you-consider-using-our-product-again-in-the-future.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Would-you-consider-using-our-product-again-in-the-future-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Would-you-consider-using-our-product-again-in-the-future-1024x333.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Would-you-consider-using-our-product-again-in-the-future-768x250.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">How well did our website\/product\/service fulfil your needs or requirements?<br><em>[Matrix \/ Likert Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"169\" class=\"wp-image-14647\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-our-product-fulfil-your-needs-or-requirements.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-our-product-fulfil-your-needs-or-requirements.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-our-product-fulfil-your-needs-or-requirements-300x73.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-our-product-fulfil-your-needs-or-requirements-1024x248.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-our-product-fulfil-your-needs-or-requirements-768x186.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">Is there anything we can do to improve the overall user experience based on your feedback?<br><em>[Comment Box]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"142\" class=\"wp-image-14648\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-overall-user-experience-based-on-your-feedback.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-overall-user-experience-based-on-your-feedback.png 1081w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-overall-user-experience-based-on-your-feedback-300x61.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-overall-user-experience-based-on-your-feedback-1024x207.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-overall-user-experience-based-on-your-feedback-768x156.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-b376279\" data-block-id=\"b376279\"><style>.stk-b376279{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2d85224\" id=\"usability-questions\" data-block-id=\"2d85224\"><h3 class=\"stk-block-heading__text\">Usability questions<\/h3><\/div>\n\n\n\n<p>Assess users&#8217; experience in terms of navigation, efficiency, clarity of instructions, and overall usability.<\/p>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">How easy is our product\/ application to use?<br><em>[Matrix \/ Likert Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"170\" class=\"wp-image-14650\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easy-is-our-product-or-application-to-use.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easy-is-our-product-or-application-to-use.png 1080w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easy-is-our-product-or-application-to-use-300x73.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easy-is-our-product-or-application-to-use-1024x248.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easy-is-our-product-or-application-to-use-768x186.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">Which specific features or elements were confusing or difficult to use?<br><em>[Multiple-Choice (Multi-Select]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"229\" class=\"wp-image-14651\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Which-specific-features-or-elements-were-confusing-or-difficult-to-use.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Which-specific-features-or-elements-were-confusing-or-difficult-to-use.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Which-specific-features-or-elements-were-confusing-or-difficult-to-use-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Which-specific-features-or-elements-were-confusing-or-difficult-to-use-1024x335.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Which-specific-features-or-elements-were-confusing-or-difficult-to-use-768x251.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">Were you able to accomplish your goals using our website\/product?<br><em>[Binary Yes\/No]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"229\" class=\"wp-image-14652\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-able-to-accomplish-your-goals-using-our-website-or-product.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-able-to-accomplish-your-goals-using-our-website-or-product.png 1080w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-able-to-accomplish-your-goals-using-our-website-or-product-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-able-to-accomplish-your-goals-using-our-website-or-product-1024x336.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-able-to-accomplish-your-goals-using-our-website-or-product-768x252.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">What improvements would you suggest to make our website\/product more user-friendly?<br><em>[Textbox (Multiple)]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"235\" class=\"wp-image-14653\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-improvements-would-you-suggest-to-make-our-website-or-product-more-user-friendly.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-improvements-would-you-suggest-to-make-our-website-or-product-more-user-friendly.png 1080w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-improvements-would-you-suggest-to-make-our-website-or-product-more-user-friendly-300x101.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-improvements-would-you-suggest-to-make-our-website-or-product-more-user-friendly-1024x344.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/What-improvements-would-you-suggest-to-make-our-website-or-product-more-user-friendly-768x258.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">What&#8217;s the most difficult part of the application to navigate?<br><em>[Dropdown List]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"140\" class=\"wp-image-14654\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Whats-the-most-difficult-part-of-the-application-to-navigate.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Whats-the-most-difficult-part-of-the-application-to-navigate.png 1076w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Whats-the-most-difficult-part-of-the-application-to-navigate-300x60.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Whats-the-most-difficult-part-of-the-application-to-navigate-1024x205.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Whats-the-most-difficult-part-of-the-application-to-navigate-768x153.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">How useful was our help documentation in helping you understand our product\/service?<br><em>[Matrix \/ Likert Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"170\" class=\"wp-image-14655\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-useful-was-our-help-documentation-in-helping-you-understand-our-product-or-service.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-useful-was-our-help-documentation-in-helping-you-understand-our-product-or-service.png 1076w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-useful-was-our-help-documentation-in-helping-you-understand-our-product-or-service-300x73.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-useful-was-our-help-documentation-in-helping-you-understand-our-product-or-service-1024x248.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-useful-was-our-help-documentation-in-helping-you-understand-our-product-or-service-768x186.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">Did you feel that the overall layout and organization of our website\/product is intuitive?<br><em>[Binary Yes\/No]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"230\" class=\"wp-image-14656\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-feel-that-the-overall-layout-of-our-website-or-product-is-intuitive.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-feel-that-the-overall-layout-of-our-website-or-product-is-intuitive.png 1078w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-feel-that-the-overall-layout-of-our-website-or-product-is-intuitive-300x99.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-feel-that-the-overall-layout-of-our-website-or-product-is-intuitive-1024x336.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-feel-that-the-overall-layout-of-our-website-or-product-is-intuitive-768x252.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br> <\/li>\n\n\n\n<li data-block-type=\"core\">How well did our website\/product guide you through the different steps or processes?<br><em>[Opinion Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"179\" class=\"wp-image-14657\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-our-website-or-product-guide-you-through-the-different-steps-or-processes.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-our-website-or-product-guide-you-through-the-different-steps-or-processes.png 1081w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-our-website-or-product-guide-you-through-the-different-steps-or-processes-300x77.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-our-website-or-product-guide-you-through-the-different-steps-or-processes-1024x261.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-our-website-or-product-guide-you-through-the-different-steps-or-processes-768x196.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-7dc9b31\" data-block-id=\"7dc9b31\"><style>.stk-7dc9b31{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-aa48a56\" id=\"visual-design-and-layout-questions\" data-block-id=\"aa48a56\"><h3 class=\"stk-block-heading__text\">Visual design and layout questions<\/h3><\/div>\n\n\n\n<p>These questions assess the users&#8217; perception of aesthetics, usability, and brand consistency.<\/p>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">Out of 5 stars, how would you rate the visual design of our website?<br><em>[Star Rating]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"143\" class=\"wp-image-14662\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Out-of-5-stars-how-would-you-rate-the-visual-design-of-our-website.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Out-of-5-stars-how-would-you-rate-the-visual-design-of-our-website.png 1078w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Out-of-5-stars-how-would-you-rate-the-visual-design-of-our-website-300x61.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Out-of-5-stars-how-would-you-rate-the-visual-design-of-our-website-1024x209.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Out-of-5-stars-how-would-you-rate-the-visual-design-of-our-website-768x157.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Are there any aspects of the design that you would like to see improved?<br><em>[Comment Box]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"142\" class=\"wp-image-14663\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Are-there-any-aspects-of-the-design-that-you-would-like-to-see-improved.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Are-there-any-aspects-of-the-design-that-you-would-like-to-see-improved.png 1081w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Are-there-any-aspects-of-the-design-that-you-would-like-to-see-improved-300x61.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Are-there-any-aspects-of-the-design-that-you-would-like-to-see-improved-1024x208.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Are-there-any-aspects-of-the-design-that-you-would-like-to-see-improved-768x156.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Does the visual design of our website\/product align with the overall brand image?<br><em>[Binary Yes\/No]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"230\" class=\"wp-image-14664\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Does-the-visual-design-of-our-website-or-product-align-with-the-overall-brand-image.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Does-the-visual-design-of-our-website-or-product-align-with-the-overall-brand-image.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Does-the-visual-design-of-our-website-or-product-align-with-the-overall-brand-image-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Does-the-visual-design-of-our-website-or-product-align-with-the-overall-brand-image-1024x336.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Does-the-visual-design-of-our-website-or-product-align-with-the-overall-brand-image-768x252.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Are there any design elements that distract or hinder your experience?<br><em>[Text Boxes (Multiple)]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"223\" class=\"wp-image-14665\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Are-there-any-design-elements-that-distract-or-hinder-your-experience.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Are-there-any-design-elements-that-distract-or-hinder-your-experience.png 1080w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Are-there-any-design-elements-that-distract-or-hinder-your-experience-300x96.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Are-there-any-design-elements-that-distract-or-hinder-your-experience-1024x326.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Are-there-any-design-elements-that-distract-or-hinder-your-experience-768x245.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">How easily were you able to easily navigate and find your way around our website\/product?<br><em>[Matrix \/ Likert Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"169\" class=\"wp-image-14666\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easily-were-you-able-to-easily-navigate-and-find-your-way-around-our-website-or-product.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easily-were-you-able-to-easily-navigate-and-find-your-way-around-our-website-or-product.png 1078w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easily-were-you-able-to-easily-navigate-and-find-your-way-around-our-website-or-product-300x73.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easily-were-you-able-to-easily-navigate-and-find-your-way-around-our-website-or-product-1024x248.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easily-were-you-able-to-easily-navigate-and-find-your-way-around-our-website-or-product-768x186.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Did you find the placement of content or features intuitive and user-friendly?<br><em>[Binary Yes\/No]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"228\" class=\"wp-image-14667\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-placement-of-content-or-features-intuitive-and-user-friendly.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-placement-of-content-or-features-intuitive-and-user-friendly.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-placement-of-content-or-features-intuitive-and-user-friendly-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-placement-of-content-or-features-intuitive-and-user-friendly-1024x333.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-placement-of-content-or-features-intuitive-and-user-friendly-768x250.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">How well did the visual design contribute to your overall understanding of the information or functionality provided?<br><em>[Opinion Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"199\" class=\"wp-image-14668\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-the-visual-design-contribute-to-your-overall-understanding-of-the-information-or-functionality-provided.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-the-visual-design-contribute-to-your-overall-understanding-of-the-information-or-functionality-provided.png 1080w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-the-visual-design-contribute-to-your-overall-understanding-of-the-information-or-functionality-provided-300x85.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-the-visual-design-contribute-to-your-overall-understanding-of-the-information-or-functionality-provided-1024x291.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-the-visual-design-contribute-to-your-overall-understanding-of-the-information-or-functionality-provided-768x218.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Is there anything we can do to improve the visual design and layout of our website\/product based on your experience?<br><em>[Comment Box]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"182\" class=\"wp-image-14669\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-visual-design-and-layout-of-our-website-or-product-based-on-your-experience.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-visual-design-and-layout-of-our-website-or-product-based-on-your-experience.png 1082w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-visual-design-and-layout-of-our-website-or-product-based-on-your-experience-300x78.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-visual-design-and-layout-of-our-website-or-product-based-on-your-experience-1024x266.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-visual-design-and-layout-of-our-website-or-product-based-on-your-experience-768x199.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-998b35a\" data-block-id=\"998b35a\"><style>.stk-998b35a{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-6d16c1a\" id=\"content-relevancy-and-clarity-questions\" data-block-id=\"6d16c1a\"><h3 class=\"stk-block-heading__text\">Content relevancy and clarity questions<\/h3><\/div>\n\n\n\n<p>By understanding the user&#8217;s opinion on content quality and relevance, you can enhance user experience.<\/p>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">Did you find the information presented relevant to your needs?<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"230\" class=\"wp-image-14671\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-information-presented-relevant-to-your-needs.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-information-presented-relevant-to-your-needs.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-information-presented-relevant-to-your-needs-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-information-presented-relevant-to-your-needs-1024x336.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-information-presented-relevant-to-your-needs-768x252.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Was the content easy to understand and digest?<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"168\" class=\"wp-image-14672\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Was-the-content-easy-to-understand.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Was-the-content-easy-to-understand.png 1078w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Was-the-content-easy-to-understand-300x72.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Was-the-content-easy-to-understand-1024x246.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Was-the-content-easy-to-understand-768x185.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Is there any additional content or information you want to see on our website\/product?<br><em>[Text Boxes (Multiple)]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"235\" class=\"wp-image-14673\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-any-additional-content-or-information-you-want-to-see-on-our-website-or-product.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-any-additional-content-or-information-you-want-to-see-on-our-website-or-product.png 1078w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-any-additional-content-or-information-you-want-to-see-on-our-website-or-product-300x101.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-any-additional-content-or-information-you-want-to-see-on-our-website-or-product-1024x344.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-any-additional-content-or-information-you-want-to-see-on-our-website-or-product-768x258.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">How well did the content provided address your questions or concerns?<br><em>[Opinion Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"179\" class=\"wp-image-14674\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-the-content-provided-address-your-questions-or-concerns.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-the-content-provided-address-your-questions-or-concerns.png 1081w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-the-content-provided-address-your-questions-or-concerns-300x77.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-the-content-provided-address-your-questions-or-concerns-1024x261.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-well-did-the-content-provided-address-your-questions-or-concerns-768x196.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Did you find the language and tone of the content appropriate and engaging?<br><em>[]Binary Yes\/No]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"228\" class=\"wp-image-14675\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-language-and-tone-of-the-content-appropriate-and-engaging.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-language-and-tone-of-the-content-appropriate-and-engaging.png 1080w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-language-and-tone-of-the-content-appropriate-and-engaging-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-language-and-tone-of-the-content-appropriate-and-engaging-1024x333.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-find-the-language-and-tone-of-the-content-appropriate-and-engaging-768x250.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">How satisfied are you with the information on our website?<br><em>[Matrix \/ Likert Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"169\" class=\"wp-image-14676\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-information-on-our-website.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-information-on-our-website.png 1080w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-information-on-our-website-300x73.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-information-on-our-website-1024x247.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-information-on-our-website-768x186.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">How easy was it to find the information you were looking for on our website\/product?<br><em>[Matrix \/ Likert Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"170\" class=\"wp-image-14677\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easy-was-it-to-find-the-information-you-were-looking-for-on-our-website-or-product.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easy-was-it-to-find-the-information-you-were-looking-for-on-our-website-or-product.png 1081w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easy-was-it-to-find-the-information-you-were-looking-for-on-our-website-or-product-300x73.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easy-was-it-to-find-the-information-you-were-looking-for-on-our-website-or-product-1024x248.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-easy-was-it-to-find-the-information-you-were-looking-for-on-our-website-or-product-768x186.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-1e98558\" data-block-id=\"1e98558\"><style>.stk-1e98558{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-4f0b83b\" id=\"performance-and-speed-questions\" data-block-id=\"4f0b83b\"><h3 class=\"stk-block-heading__text\">Performance and speed questions<\/h3><\/div>\n\n\n\n<p>These questions aim to gather feedback on the performance and speed aspects of the user experience. They cover areas such as responsiveness, loading times, navigation, and overall satisfaction.<\/p>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">Did you experience any issues with the website\/product performance or speed?<br><em>[Binary Yes\/No]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"229\" class=\"wp-image-14679\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-experience-any-issues-with-the-website-or-product-performance-or-speed.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-experience-any-issues-with-the-website-or-product-performance-or-speed.png 1082w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-experience-any-issues-with-the-website-or-product-performance-or-speed-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-experience-any-issues-with-the-website-or-product-performance-or-speed-1024x335.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-you-experience-any-issues-with-the-website-or-product-performance-or-speed-768x251.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Does our website\/product respond quickly to your interactions?<br><em>[Slider]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"157\" class=\"wp-image-14680\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Does-our-website-or-product-respond-quickly-to-your-interactions.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Does-our-website-or-product-respond-quickly-to-your-interactions.png 1082w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Does-our-website-or-product-respond-quickly-to-your-interactions-300x67.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Does-our-website-or-product-respond-quickly-to-your-interactions-1024x230.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Does-our-website-or-product-respond-quickly-to-your-interactions-768x172.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Have you encountered any delays or lags while using our website\/product?<br><em>[Binary Yes\/No]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"228\" class=\"wp-image-14681\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Have-you-encountered-any-delays-or-lags-while-using-our-website-or-product.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Have-you-encountered-any-delays-or-lags-while-using-our-website-or-product.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Have-you-encountered-any-delays-or-lags-while-using-our-website-or-product-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Have-you-encountered-any-delays-or-lags-while-using-our-website-or-product-1024x334.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Have-you-encountered-any-delays-or-lags-while-using-our-website-or-product-768x251.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">How satisfied are you with the overall performance and speed of our website\/ application?<br><em>[Matrix \/ Likert Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"169\" class=\"wp-image-14682\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-overall-performance-and-speed-of-our-website-or-application.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-overall-performance-and-speed-of-our-website-or-application.png 1081w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-overall-performance-and-speed-of-our-website-or-application-300x72.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-overall-performance-and-speed-of-our-website-or-application-1024x247.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-overall-performance-and-speed-of-our-website-or-application-768x185.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">How quickly did our website\/product load pages or screens for you?<br><em>[Opinion Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"179\" class=\"wp-image-14683\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-quickly-did-our-website-or-product-load-pages-or-screens-for-you.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-quickly-did-our-website-or-product-load-pages-or-screens-for-you.png 1080w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-quickly-did-our-website-or-product-load-pages-or-screens-for-you-300x77.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-quickly-did-our-website-or-product-load-pages-or-screens-for-you-1024x262.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-quickly-did-our-website-or-product-load-pages-or-screens-for-you-768x196.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Were you able to smoothly navigate different sections or features of our website\/product?<br><em>[Binary Yes\/No]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"229\" class=\"wp-image-14685\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-able-to-smoothly-navigate-different-sections-or-features-of-our-website-or-product.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-able-to-smoothly-navigate-different-sections-or-features-of-our-website-or-product.png 1081w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-able-to-smoothly-navigate-different-sections-or-features-of-our-website-or-product-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-able-to-smoothly-navigate-different-sections-or-features-of-our-website-or-product-1024x334.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-able-to-smoothly-navigate-different-sections-or-features-of-our-website-or-product-768x251.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Is there anything we can do to improve the performance and speed of our website\/product based on your experience?<br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"181\" class=\"wp-image-14684\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-performance-and-speed-of-our-website-or-product-based-on-your-experience.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-performance-and-speed-of-our-website-or-product-based-on-your-experience.png 1077w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-performance-and-speed-of-our-website-or-product-based-on-your-experience-300x78.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-performance-and-speed-of-our-website-or-product-based-on-your-experience-1024x265.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-the-performance-and-speed-of-our-website-or-product-based-on-your-experience-768x199.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">When did you experience an issue with our website or application?<br><em>[Date]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"406\" class=\"wp-image-14697\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/When-did-you-experience-an-issue-with-our-website-or-application.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/When-did-you-experience-an-issue-with-our-website-or-application.png 973w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/When-did-you-experience-an-issue-with-our-website-or-application-300x174.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/When-did-you-experience-an-issue-with-our-website-or-application-768x445.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-c16e205\" data-block-id=\"c16e205\"><style>.stk-c16e205{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-80c32c5\" id=\"customer-support-questions\" data-block-id=\"80c32c5\"><h3 class=\"stk-block-heading__text\">Customer support questions<\/h3><\/div>\n\n\n\n<p>These questions aim to gather feedback on various aspects of the customer support experience. This includes satisfaction levels, the effectiveness of communication, issue resolution, and overall quality of service.<\/p>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">How satisfied are you with the level of customer support provided?<br><em>[Matrix \/ Likert Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"170\" class=\"wp-image-14688\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-level-of-customer-support-provided.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-level-of-customer-support-provided.png 1083w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-level-of-customer-support-provided-300x73.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-level-of-customer-support-provided-1024x249.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-satisfied-are-you-with-the-level-of-customer-support-provided-768x187.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Were your inquiries or issues resolved in a timely manner?<br><em>[Binary Yes\/No]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"228\" class=\"wp-image-14689\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-your-inquiries-or-issues-resolved-in-a-timely-manner.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-your-inquiries-or-issues-resolved-in-a-timely-manner.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-your-inquiries-or-issues-resolved-in-a-timely-manner-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-your-inquiries-or-issues-resolved-in-a-timely-manner-1024x334.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-your-inquiries-or-issues-resolved-in-a-timely-manner-768x251.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Did the customer support representative address your concerns adequately?<br><em>[Binary Yes\/No]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"229\" class=\"wp-image-14690\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-the-customer-support-representative-address-your-concerns-adequately.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-the-customer-support-representative-address-your-concerns-adequately.png 1081w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-the-customer-support-representative-address-your-concerns-adequately-300x98.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-the-customer-support-representative-address-your-concerns-adequately-1024x334.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-the-customer-support-representative-address-your-concerns-adequately-768x251.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Did the customer support representative provide clear explanations or instructions?<br><em>[Opinion Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"180\" class=\"wp-image-14695\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-the-customer-support-representative-provide-clear-explanations-or-instructions.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-the-customer-support-representative-provide-clear-explanations-or-instructions.png 1079w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-the-customer-support-representative-provide-clear-explanations-or-instructions-300x77.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-the-customer-support-representative-provide-clear-explanations-or-instructions-1024x263.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Did-the-customer-support-representative-provide-clear-explanations-or-instructions-768x197.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Is there anything we can do to improve our customer support experience?<br><em>[Comment Box]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"161\" class=\"wp-image-14691\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-our-customer-support-experience.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-our-customer-support-experience.png 1080w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-our-customer-support-experience-300x69.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-our-customer-support-experience-1024x235.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Is-there-anything-we-can-do-to-improve-our-customer-support-experience-768x176.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">How likely are you to recommend our customer support agents to others?<br><em>[Net Promoter Score]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"180\" class=\"wp-image-14692\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-likely-are-you-to-recommend-our-customer-support-agents-to-others.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-likely-are-you-to-recommend-our-customer-support-agents-to-others.png 1078w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-likely-are-you-to-recommend-our-customer-support-agents-to-others-300x77.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-likely-are-you-to-recommend-our-customer-support-agents-to-others-1024x263.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/How-likely-are-you-to-recommend-our-customer-support-agents-to-others-768x197.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><br><\/li>\n\n\n\n<li data-block-type=\"core\">Were you satisfied with the communication channels available for contacting our support team?<br><em>[Matrix \/ Likert Scale]<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"170\" class=\"wp-image-14694\" style=\"width: 700px;\" src=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-satisfied-with-the-communication-channels-available-for-contacting-our-support-team.png\" alt=\"\" srcset=\"https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-satisfied-with-the-communication-channels-available-for-contacting-our-support-team.png 1081w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-satisfied-with-the-communication-channels-available-for-contacting-our-support-team-300x73.png 300w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-satisfied-with-the-communication-channels-available-for-contacting-our-support-team-1024x248.png 1024w, https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2023\/07\/Were-you-satisfied-with-the-communication-channels-available-for-contacting-our-support-team-768x186.png 768w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-4e5ad2f\" data-block-id=\"4e5ad2f\"><style>.stk-4e5ad2f{height:20px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2da606c\" id=\"user-experience-survey-questions-wrapping-up\" data-block-id=\"2da606c\"><h3 class=\"stk-block-heading__text\">User experience survey questions: wrapping up<\/h3><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-8e47615\" data-block-id=\"8e47615\"><p class=\"stk-block-text__text\">User experience survey questions are crucial for gathering meaningful feedback that drives improvements in products and services.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3ba2c3d\" data-block-id=\"3ba2c3d\"><p class=\"stk-block-text__text\">By understanding the <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/purpose-of-surveys\/\" target=\"_blank\" rel=\"noreferrer noopener\">purpose of your survey<\/a>, employing different question types, and utilizing the provided example questions, you gain insights and enhance the user experience.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-04611cc\" data-block-id=\"04611cc\"><p class=\"stk-block-text__text\">Remember, well-crafted survey questions lead to actionable feedback that helps you create products that meet your users&#8217; needs.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>User experience (UX) surveys play a pivotal role in shaping the success of products and services. To ensure user satisfaction, businesses must understand customer needs, preferences, and pain points. In this article, we&#8217;ll explore the key elements of crafting user experience survey questions that yield meaningful feedback. We&#8217;ll also provide a comprehensive list of example [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14699,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,10],"tags":[],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Experience Survey Questions, Methods &amp; More - Shout.com<\/title>\n<meta name=\"description\" content=\"Discover impactful user experience survey questions for collecting valuable insights and improving your products, websites and applications.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wp-stagesh.bugfree.co.uk\/customer-experience\/user-experience-survey-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Experience Survey Questions, Methods &amp; 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