{"id":6554,"date":"2020-09-05T15:03:52","date_gmt":"2020-09-05T15:03:52","guid":{"rendered":"http:\/\/davidm123.sg-host.com\/?p=6554"},"modified":"2024-03-01T14:59:40","modified_gmt":"2024-03-01T14:59:40","slug":"close-ended-questions","status":"publish","type":"post","link":"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/close-ended-questions\/","title":{"rendered":"What are Close Ended Questions? Examples and Tips"},"content":{"rendered":"\n<nav class=\"wp-block-stackable-table-of-contents stk-block-table-of-contents stk-block stk-5cb62ba\" data-block-id=\"5cb62ba\"><ul class=\"stk-table-of-contents__table\"><li><a href=\"#undefined\">What is a close-ended question?<\/a><\/li><li><a href=\"#undefined\">Open-ended questions<\/a><\/li><li><a href=\"#undefined\">Differences between open-ended and close-ended questions<\/a><\/li><li><a href=\"#undefined\">Advantages of closed-ended questions<\/a><\/li><li><a href=\"#undefined\">Disadvantages of closed-ended questions<\/a><\/li><li><a href=\"#undefined\">Tips for using close-ended questions<\/a><\/li><li><a href=\"#undefined\">Closed-ended question examples for surveys<\/a><\/li><\/ul><\/nav>\n\n\n\n<h2 class=\"wp-block-heading\" data-block-type=\"core\">What is a close-ended question?<\/h2>\n\n\n\n<p>Close-ended questions are those that start with \u2018Can\u2019, \u2018Did\u2019, \u2018Will\u2019 or \u2018Have\u2019. Most commonly, they take the form of multiple-choice questions, where respondents choose from a set list of answers.<\/p>\n\n\n\n<p>You would use closed-ended questions to collect quantitative data. From which you\u2019d determine some \u2018statistical significance\u2019. They\u2019re usually simpler than their open-ended counterparts, allowing respondents to quickly answer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">Examples of close-ended questions<\/h3>\n\n\n\n<p>Typically, closed questions will have a one-word answer, such as \u2018yes\u2019 or \u2018no. In these cases you would ask questions like:<\/p>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">Do you like our service?<\/li>\n\n\n\n<li data-block-type=\"core\">Is London the capital of England?<\/li>\n\n\n\n<li data-block-type=\"core\">Can you run 5 kilometres?<\/li>\n\n\n\n<li data-block-type=\"core\">Have you enjoyed the event?<\/li>\n<\/ul>\n\n\n\n<p>However, there are examples of close-ended questions that require answers other than yes or no.<\/p>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">What year were you born?<\/li>\n\n\n\n<li data-block-type=\"core\">On a scale of 1-10, how satisfied are you?<\/li>\n\n\n\n<li data-block-type=\"core\">Which university did you attend?<\/li>\n\n\n\n<li data-block-type=\"core\">How often do use public transport?<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" data-block-type=\"core\">Open-ended questions<\/h2>\n\n\n\n<p>Open questions ask participants to write unique responses, which are free form. They\u2019re more suited to exploratory research that looks to describe a subject based on trends and patterns. However, they require more effort and time to answer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">Examples of open-ended questions<\/h3>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">What did\/ didn\u2019t you like about our service?<\/li>\n\n\n\n<li data-block-type=\"core\">Which aspects of the event were you most satisfied with?<\/li>\n\n\n\n<li data-block-type=\"core\">How would you change our product?<\/li>\n\n\n\n<li data-block-type=\"core\">What did you expect to happen?<\/li>\n<\/ul>\n\n\n\n<p>Learn more about <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/open-ended-questions\/\" target=\"_blank\" rel=\"noreferrer noopener\">open-ended questions<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" data-block-type=\"core\">Differences between open-ended and close-ended questions<\/h2>\n\n\n\n<p>The difference between open-ended and closed-ended questions lies in the data they collect. Closed questions collect data that can be used to draw generalized conclusions based on statistical analysis.<\/p>\n\n\n\n<p>Open-ended questions ask respondents to describe a subject. You\u2019d then look for trends and patterns in the responses you\u2019ve collected. Think of these question styles as \u2018tasks\u2019 with different outputs.<\/p>\n\n\n\n<p>However, the quality of data you collect depends on the way you write questions. E.g. If you write leading questions, your data will not be accurate. Learn <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/writing-good-survey-questions\/\" target=\"_blank\" rel=\"noreferrer noopener\">how to write survey questions<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" data-block-type=\"core\">Advantages of closed-ended questions<\/h2>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">People can answer quickly<\/li>\n\n\n\n<li data-block-type=\"core\">Easier to understand and interpret<\/li>\n\n\n\n<li data-block-type=\"core\">Results are easy to analyze<\/li>\n\n\n\n<li data-block-type=\"core\">Answer options provide context to questions<\/li>\n\n\n\n<li data-block-type=\"core\">People are more likely to answer sensitive questions<\/li>\n\n\n\n<li data-block-type=\"core\">Respondents can\u2019t give irrelevant answers<\/li>\n\n\n\n<li data-block-type=\"core\">You can include an <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/other-text-box\/\" target=\"_blank\" rel=\"noreferrer noopener\">Other text box<\/a> with close-ended questions if a respondent wants to provide a unique answer<\/li>\n<\/ul>\n\n\n\n<p>People will feel less friction when answering closed questions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" data-block-type=\"core\">Disadvantages of closed-ended questions<\/h2>\n\n\n\n<p>Conversely, here are a few problems with using closed questions:<\/p>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">Your answer lists can provoke choices that participants otherwise wouldn\u2019t make<\/li>\n\n\n\n<li data-block-type=\"core\">Some respondents may feel that none of the set answers reflects their own opinion or experience. In these cases, they may choose to skip the question or even select an answer at random<\/li>\n\n\n\n<li data-block-type=\"core\">Too many answer choices may deter or confuse respondents. So, you should only provide the most important and relevant options. See our article on writing survey answers<\/li>\n\n\n\n<li data-block-type=\"core\">It\u2019s difficult to identify those who misunderstand a question and choose the wrong answer as a result<\/li>\n\n\n\n<li data-block-type=\"core\">The format of close-ended questions may be too simple for complex issues. Especially if a respondent wants to provide more detail on a subject<\/li>\n\n\n\n<li data-block-type=\"core\">To identify \u2018statistical significance\u2019 in results, you\u2019ll need to collect a larger data set<\/li>\n<\/ul>\n\n\n\n<p>As close-ended questions have specific answers, they must be consistent and clear. Any ambiguity can affect the way people answer and can lead to different <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/response-bias\/\" target=\"_blank\" rel=\"noreferrer noopener\">types of response bias<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" data-block-type=\"core\">Tips for using close-ended questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">1. Become an expert but write questions for those who aren&#8217;t<\/h3>\n\n\n\n<p>It\u2019s important to fully understand your research topic to ask the right questions and provide the right answers. It\u2019s also your job to translate what you know into terms that are understandable for respondents.<\/p>\n\n\n\n<p>If they can\u2019t understand your questions or answers, then the data you collect will be at risk.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">2. Keep questions simple and clear<\/h3>\n\n\n\n<p>Your questions should be specific and concise. The longer and more complex questions are, the more likely participants are to misinterpret or disengage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">3. Ensure answer choices are exclusive and exhaustive<\/h3>\n\n\n\n<p>Ensure that the answer choices for closed questions are both exhaustive and exclusive.<\/p>\n\n\n\n<p>Exhaustive answer lists are those that provide the entire range of choices (e.g. Very Unsatisfied \u2013 Very Satisfied).<\/p>\n\n\n\n<p>Exclusive answer lists ensure no choices share intent or meaning. The most common form of this is where numbered groups overlap, e.g. 18-25, 25-35, 35-45. If a participant is 25 they won\u2019t know whether to select 18-25 or 25-35.<\/p>\n\n\n\n<p>However, words with similar or indistinguishable meanings can also cause issues, e.g. \u2018Fine\u2019 and \u2018Satisfactory\u2019.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">4. Only provide relevant answers<\/h3>\n\n\n\n<p>You should be able to anticipate what kind of answers respondents will give for each question.<\/p>\n\n\n\n<p>If you can\u2019t, your question may be too broad or complex.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" data-block-type=\"core\">Closed-ended question examples for surveys<\/h2>\n\n\n\n<p>Below are a few examples of closed questions in surveys. The examples are from the most common survey types. Including <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/market-research-surveys\/\" target=\"_blank\" rel=\"noreferrer noopener\">market research<\/a>, <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/employee-satisfaction-surveys\/\" target=\"_blank\" rel=\"noreferrer noopener\">employee satisfaction<\/a> and <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/event-surveys\/\" target=\"_blank\" rel=\"noreferrer noopener\">event feedback<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">Market research surveys<\/h3>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">Would you recommend our product\/ service?<\/li>\n\n\n\n<li data-block-type=\"core\">How helpful was our customer service?<\/li>\n\n\n\n<li data-block-type=\"core\">Please rate our service:<\/li>\n\n\n\n<li data-block-type=\"core\">&nbsp;How likely are you to purchase from us again?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">Employee satisfaction surveys<\/h3>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">How satisfied are you with the level of communication in your department?<\/li>\n\n\n\n<li data-block-type=\"core\">Do you feel you use your skills and abilities to their fullest in your role?<\/li>\n\n\n\n<li data-block-type=\"core\">Are your goals clearly defined?<\/li>\n\n\n\n<li data-block-type=\"core\">Do you know what your KPIs are?<\/li>\n\n\n\n<li data-block-type=\"core\">Do you have a good work\/ life balance?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">Event feedback surveys<\/h3>\n\n\n\n<ul data-block-type=\"core\">\n<li data-block-type=\"core\">Will you be attending the event?<\/li>\n\n\n\n<li data-block-type=\"core\">Was the event good value for money?<\/li>\n\n\n\n<li data-block-type=\"core\">How could we improve the check-in process?<\/li>\n\n\n\n<li data-block-type=\"core\">Was there enough time to network\/ meet other guests?<\/li>\n<\/ul>\n\n\n\n<p>Close-ended questions limit respondents to answer choices provided by the researcher. They\u2019re an effective means of <a href=\"https:\/\/freeonlinesurveys.com\/survey-research\/quantitative-data-collection\" target=\"_blank\" rel=\"noopener\">collecting quantitative data<\/a>, but do not explore the meaning or intent of participant responses.<\/p>\n\n\n\n<p>However, open-ended and closed questions can be used in tandem. By doing so, you\u2019re able to <a href=\"https:\/\/freeonlinesurveys.com\/survey-research\/qualitative-data-collection\" target=\"_blank\" rel=\"noopener\">collect qualitative data<\/a> alongside the statistical responses.<\/p>\n\n\n\n<p>This will give you a more well-rounded understanding of your respondents. As you not only learn what they think but also give context to their choices with the open feedback.<\/p>\n\n\n\n<p>We\u2019d suggest you begin a line of questioning with a few close-ended questions. Then follow up with an open-ended question to provide context.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is a close-ended question? Open-ended questions Differences between open-ended and close-ended questions Advantages of closed-ended questions Disadvantages of closed-ended questions Tips for using close-ended questions Closed-ended question examples for surveys What is a close-ended question? Close-ended questions are those that start with \u2018Can\u2019, \u2018Did\u2019, \u2018Will\u2019 or \u2018Have\u2019. Most commonly, they take the form of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":12481,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"featured_image_urls":{"full":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/09\/Close-Ended-Questions.png",860,378,false],"thumbnail":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/09\/Close-Ended-Questions-150x150.png",150,150,true],"medium":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/09\/Close-Ended-Questions-300x132.png",300,132,true],"medium_large":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/09\/Close-Ended-Questions-768x338.png",768,338,true],"large":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/09\/Close-Ended-Questions.png",860,378,false],"1536x1536":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/09\/Close-Ended-Questions.png",860,378,false],"2048x2048":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/09\/Close-Ended-Questions.png",860,378,false]},"post_excerpt_stackable":"<p>What is a close-ended question?Open-ended questionsDifferences between open-ended and close-ended questionsAdvantages of closed-ended questionsDisadvantages of closed-ended questionsTips for using close-ended questionsClosed-ended question examples for surveys What is a close-ended question? Close-ended questions are those that start with \u2018Can\u2019, \u2018Did\u2019, \u2018Will\u2019 or \u2018Have\u2019. Most commonly, they take the form of multiple-choice questions, where respondents choose from a set list of answers. You would use closed-ended questions to collect quantitative data. From which you\u2019d determine some \u2018statistical significance\u2019. They\u2019re usually simpler than their open-ended counterparts, allowing respondents to quickly answer. Examples of close-ended questions Typically, closed questions will have a one-word answer,&hellip;<\/p>\n","category_list":"<a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/category\/survey-design\/\" rel=\"category tag\">Survey Design<\/a>","author_info":{"name":"Evan","url":"https:\/\/wp-stagesh.bugfree.co.uk\/author\/evan\/"},"comments_num":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are Close Ended Questions? 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