{"id":6571,"date":"2020-09-01T15:03:33","date_gmt":"2020-09-01T15:03:33","guid":{"rendered":"http:\/\/davidm123.sg-host.com\/?p=6571"},"modified":"2022-12-05T14:35:08","modified_gmt":"2022-12-05T14:35:08","slug":"writing-good-survey-questions","status":"publish","type":"post","link":"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/writing-good-survey-questions\/","title":{"rendered":"How to Write Survey Questions"},"content":{"rendered":"\n<nav class=\"wp-block-stackable-table-of-contents stk-block-table-of-contents stk-block stk-e1bc6fa\" data-block-id=\"e1bc6fa\"><ul class=\"stk-table-of-contents__table\"><li><a href=\"#undefined\">Top tips for writing survey questions<\/a><ul><li><a href=\"#undefined\">1. Keep questions short<\/a><\/li><li><a href=\"#undefined\">2. Limit the number of questions you ask<\/a><\/li><li><a href=\"#undefined\">3. Don\u2019t rely on respondent recall<\/a><\/li><li><a href=\"#undefined\">4. All context needed to answer should be in the question<\/a><\/li><li><a href=\"#undefined\">5. Avoid loaded words and phrases<\/a><\/li><li><a href=\"#undefined\">6. Don\u2019t write leading questions<\/a><\/li><li><a href=\"#undefined\">7. Ask someone to review your questions<\/a><\/li><li><a href=\"#undefined\">8. Ensure question order is logical<\/a><\/li><li><a href=\"#undefined\">9. Don\u2019t overuse question types<\/a><\/li><li><a href=\"#undefined\">10. Ask one question at a time<\/a><\/li><li><a href=\"#undefined\">11. Be wary of question dichotomy<\/a><\/li><\/ul><\/li><li><a href=\"#undefined\">Wrapping up<\/a><\/li><\/ul><\/nav>\n\n\n\n<p>There&#8217;s a lot to consider when thinking about how to write survey questions. From the question type you use, to question length and order. The best thing to thing to keep in mind is your respondent\u2019s point of view.<\/p>\n\n\n\n<p>If they don\u2019t understand what you\u2019re asking, the results you collect are all but useless.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" data-block-type=\"core\">Top tips for writing survey questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">1. Keep questions short<\/h3>\n\n\n\n<p>Good survey questions are short and simple. Longer questions can cause <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/survey-fatigue\/\" target=\"_blank\" rel=\"noreferrer noopener\">survey fatigue<\/a> and will encourage respondents to satisfice or leave the survey.<\/p>\n\n\n\n<p>If you need to use longer questions, do so strategically.<\/p>\n\n\n\n<p><b>Note<\/b>: Satisficing is where a respondent only satisfies the minimum requirements necessary to achieve a goal. In the case of surveys, satisficing would be submitting a response, regardless of accuracy.<\/p>\n\n\n\n<p>The most common occurrence of this is where respondents select the same option for all scale questions (aka \u2018straight-lining\u2019).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">2. Limit the number of questions you ask<\/h3>\n\n\n\n<p>Don\u2019t ask too many questions. Stick to those that contribute the most to your overall research goals. The longer a survey is, the lower your completion and response rates will be.<\/p>\n\n\n\n<p>This should also be applied to your answer options, too many can be jarring for respondents. You could consider using an <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/other-text-box\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u2018other\u2019 text field<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">3. Don\u2019t rely on respondent recall<\/h3>\n\n\n\n<p>Questions that require people to recall information can be taxing and produce inaccurate results or encourage <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/response-bias\/\" target=\"_blank\" rel=\"noreferrer noopener\">response bias<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" data-block-type=\"core\">Recall to past questions<\/h4>\n\n\n\n<p>Respondents may find it hard to recall previous answers, especially in larger projects with multiple pages. So, if you do need them to remember a previous answer, make sure it was from a recent question.<\/p>\n\n\n\n<p><b>E.g.<\/b> If they\u2019re on question 15, don\u2019t expect them to remember their answer for question 2.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" data-block-type=\"core\">Recall to past events<\/h4>\n\n\n\n<p>It\u2019s best to only ask questions about events that have occurred recently in your respondent&#8217;s life. The further in the past an event took place, the less likely they are to recall their experience completely.<\/p>\n\n\n\n<p><b>E.g.<\/b> Feedback on a product purchase from last week will be more reliable than feedback on one purchased last year.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">4. All context needed to answer should be in the question<\/h3>\n\n\n\n<p>Each question should only focus on one subject and contain all the context respondents will need to answer.<\/p>\n\n\n\n<p><b>I.e.<\/b> Any specifics they need to address should be raised within the question itself (behaviours, events, dates and times).<\/p>\n\n\n\n<p><b>Bad Question<\/b>: What is your income?<\/p>\n\n\n\n<p>As you can see, the question above is far too general. Who\u2019s income? What time frame?<\/p>\n\n\n\n<p><b>Good Question<\/b>: What was your yearly household salary in 2016?<\/p>\n\n\n\n<p>The information respondents need to answer here is all included in the question. This is to say, the total yearly income of their household for the year 2016.<\/p>\n\n\n\n<p>A&nbsp; good survey question means the same thing to every respondent.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">5. Avoid loaded words and phrases<\/h3>\n\n\n\n<p>Certain words trigger emotional responses, create bias or cause offence. These loaded words and phrases influence a respondent\u2019s answer choices, which will affect your results.<\/p>\n\n\n\n<p>The language you use should be as neutral as possible and should be free of any social or cultural connotations.<\/p>\n\n\n\n<p><a href=\"https:\/\/examples.yourdictionary.com\/loaded-language-examples.html\">Examples of loaded language<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">6. Don\u2019t write leading questions<\/h3>\n\n\n\n<p><a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/leading-questions\/\" target=\"_blank\" rel=\"noreferrer noopener\">Leading questions<\/a> are those loaded with emotional or persuasive language to sway respondents towards an answer.&nbsp;<\/p>\n\n\n\n<p><b>E.g.<\/b><\/p>\n\n\n\n<p><b>Poor Question<\/b>: Do you have any concerns about your line manager?<\/p>\n\n\n\n<p>The wording used above will cause respondents to focus on concerns or problems they have with their line manager. In other words, they\u2019re being led towards a negative answer.<\/p>\n\n\n\n<p><b>Good Question<\/b>: Describe your working relationship with your line manager.<\/p>\n\n\n\n<p>This version does not lead the respondent towards an answer. Instead, they\u2019re encouraged to provide an organic response.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">7. Ask someone to review your questions<\/h3>\n\n\n\n<p>Ask a friend or colleague to look over your survey questions before you share it. Any feedback they can give you on question wording or context can help you create a more effective project.<\/p>\n\n\n\n<p>In a perfect world, you\u2019d launch a pilot version of the survey first. Then you\u2019d be able to compare your expectations against your findings and make improvements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">8. Ensure question order is logical<\/h3>\n\n\n\n<p>Group your questions by topic and create a clear logical structure for your survey. Begin with the more simple and interesting questions to build trust with your respondents.<\/p>\n\n\n\n<p>Leave the more complex, demographic or sensitive questions to the end of your project. By the time your respondents reach them, they\u2019re more likely to complete your survey than leave.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">9. Don\u2019t overuse question types<\/h3>\n\n\n\n<p>Respondents don\u2019t want to see five pages of the same question type. By using a few varying <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/survey-question-types\/\" target=\"_blank\" rel=\"noreferrer noopener\">survey question types<\/a>, you make the experience more engaging for respondents.<\/p>\n\n\n\n<p>Of course, the format you use will depend on the type of question you\u2019re asking. It makes no sense to use a rating scale for a multiple-choice question.<\/p>\n\n\n\n<p>Learn more about <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/survey-design-best-practices\/\" target=\"_blank\" rel=\"noreferrer noopener\">survey design best practices<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">10. Ask one question at a time<\/h3>\n\n\n\n<p>Double Barrelled Questions are where two questions are asked in the same space.<\/p>\n\n\n\n<p><b>E.g.<\/b> Was our customer service team helpful and friendly?<\/p>\n\n\n\n<p>The question above is asking two things. Was the customer service helpful? And were they friendly?<\/p>\n\n\n\n<p>The problem here is that a customer may feel they were helpful, but not friendly. So, how are they supposed to answer?<\/p>\n\n\n\n<p>This is a simple issue to avoid, but it\u2019s a good example of why you should ask someone to review your survey.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" data-block-type=\"core\">11. Be wary of question dichotomy<\/h3>\n\n\n\n<p>Dichotomous questions are those with only two possible answers. Usually, you\u2019d see this is in close-ended yes\/no questions, which is fine.<\/p>\n\n\n\n<p>However, it\u2019s possible to frame questions that aren\u2019t naturally dichotomous as though they are. And if you want to write good survey question, you need to avoid doing this.<\/p>\n\n\n\n<p><b>E.g.<\/b> Do you think of football players as being independent agents or as employees of their team?<\/p>\n\n\n\n<p>The question above creates a situation where football players are \u2018independent agents\u2019 OR \u2019employees of their team\u2019. But are these two labels mutually exclusive?<\/p>\n\n\n\n<p>In reality, both options are true. The question fails to consider that football players can operate as \u2018independent agents\u2019 AND \u2019employees of their team\u2019.<\/p>\n\n\n\n<p>You have to trust in respondents to make their own assessments. Avoid creating a \u2018this or that\u2019 scenario.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" data-block-type=\"core\">Wrapping up<\/h2>\n\n\n\n<p>When you\u2019re thinking about how to write survey questions, you must remember to be clear, concise and specific.<\/p>\n\n\n\n<p>Making respondents think too much about how to answer is a sure-fire way to cause dropouts.<\/p>\n\n\n\n<p>As a rule of thumb, all your questions should contribute to your research aims. So, don\u2019t ask any unrelated questions just because you want the data. Respondents tend to disengage if you ask more than they expect to be asked.<\/p>\n\n\n\n<p>You can read more about managing respondent expectations in our article on <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/how-to-conduct-survey-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">how to conduct survey research<\/a>.<\/p>\n\n\n\n<p>You may also want to be aware of the difference between <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/open-ended-questions\/\" target=\"_blank\" rel=\"noreferrer noopener\">open-ended questions<\/a> and <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/close-ended-questions\/\" target=\"_blank\" rel=\"noreferrer noopener\">close-ended questions<\/a>.<\/p>\n\n\n\n<p>We also have some tips to help you <a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/survey-design\/writing-survey-answers\/\" target=\"_blank\" rel=\"noreferrer noopener\">write survey answers<\/a>, so why not take a look?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Top tips for writing survey questions 1. Keep questions short 2. Limit the number of questions you ask 3. Don\u2019t rely on respondent recall 4. All context needed to answer should be in the question 5. Avoid loaded words and phrases 6. Don\u2019t write leading questions 7. Ask someone to review your questions 8. Ensure [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":12468,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"featured_image_urls":{"full":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/08\/How-To-Write-Survey-Questions.png",860,378,false],"thumbnail":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/08\/How-To-Write-Survey-Questions-150x150.png",150,150,true],"medium":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/08\/How-To-Write-Survey-Questions-300x132.png",300,132,true],"medium_large":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/08\/How-To-Write-Survey-Questions-768x338.png",768,338,true],"large":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/08\/How-To-Write-Survey-Questions.png",860,378,false],"1536x1536":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/08\/How-To-Write-Survey-Questions.png",860,378,false],"2048x2048":["https:\/\/wp-stagesh.bugfree.co.uk\/wp-content\/uploads\/2020\/08\/How-To-Write-Survey-Questions.png",860,378,false]},"post_excerpt_stackable":"<p>Top tips for writing survey questions1. Keep questions short2. Limit the number of questions you ask3. Don\u2019t rely on respondent recall4. All context needed to answer should be in the question5. Avoid loaded words and phrases6. Don\u2019t write leading questions7. Ask someone to review your questions8. Ensure question order is logical9. Don\u2019t overuse question types10. Ask one question at a time11. Be wary of question dichotomyWrapping up There&#8217;s a lot to consider when thinking about how to write survey questions. From the question type you use, to question length and order. The best thing to thing to keep in mind&hellip;<\/p>\n","category_list":"<a href=\"https:\/\/wp-stagesh.bugfree.co.uk\/category\/survey-design\/\" rel=\"category tag\">Survey Design<\/a>","author_info":{"name":"Evan","url":"https:\/\/wp-stagesh.bugfree.co.uk\/author\/evan\/"},"comments_num":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Write Survey Questions - Shout.com<\/title>\n<meta name=\"description\" content=\"How and when you ask a question can have a huge impact on your data. 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