We do not store your personal data, unless it is required to undertake the Services;
We do not disclose or sell your personal information to any third-party, unless we are required to do so by law or to protect our rights;
We do not require you to disclose personal information to us unless truly necessary to undertake the Services;
We shall keep your data on a secure server;
We shall allow you to control what information is public and what is kept private;
We shall undertake all reasonable and lawful requests to delete or correct your data.
2 - Personal Information
Our primary goal in collecting personal information is to provide you with a friendly, customized, and efficient experience. We only collect personal information that is relevant to the purpose of our website.
Problem Free may collect personally identifying information during the registration process, including name, email address, address, store preferences, billing information (see section on “Billing Information” below) etc. Problem Free reserves the right to track IP addresses of its users.
You can object to our use of your personal information, however by doing so you may prevent us from providing you with the Services. Users of our Site and Services may upload your personal information onto our site. All data is kept on our secure servers. Only Problem Free and the people who upload that information have access to that personal data.
2.1 - Lawful Basis for Data Processing
The GDPR legislation requires organizations to provide a lawful basis for the processing of personal data. Problem Free collects personal information, which is used to identify users accessing the site, for security purposes. This information is also used to enhance user experience on the Site, as stated under Section 2 (Personal Information) of this document. We believe these reasons fall under the Legitimate Interests lawful basis for processing.
We generally retain your data for as long as you have an account with us, or to comply with our legal obligations, resolve disputes, or enforce our agreements. Data that is deleted from our servers may remain as residual copies on offsite backup media for up to approximately 12 months afterward.
3 - Disclosure of your Personal Information
Problem Free discloses your personal information only to employees, contractors and partner companies, but only where:
Disclosure of your personal information is required to perform the Services; and
The party receiving your information has agreed to keep it confidential.
All personal information is kept confidential unless required to do so by law, such as a court order or subpoena, or to protect Problem Free’s rights. Problem Free shall never sell your personal information to a third party or otherwise. Problem Free also may, on occasion, collect user preference information (such as items clicked from emails). We may also store information users knowingly and willingly provide, such as feedback forms, suggestions, and emails to the Problem Free website.
Problem Free may use such information for its internal purposes, including, but not limited to, email and web design optimizations, new features, and editorial and feedback purposes. Problem Free may send you emails to inform you of our newest and best deals available on the Site. If you are unhappy about receiving these, you can unsubscribe. To unsubscribe, click on the unsubscribe link in any Problem Free email. You will be taken to a confirmation page. Click on the confirm link and you will be unsubscribed. Problem Free shall take all reasonable measures to protect your data against theft, use, unauthorized use, unauthorized alteration and destruction.
4 - Anonymous Information
Problem Free may also, on occasion, collect user preference information (such as items clicked from emails). We may also store information users knowingly and willingly provide such as feedback forms, suggestions, and emails to the Problem Free website. Problem Free may use such information for its internal purposes, including, but not limited to, email and web design optimizations, new features, and editorial and feedback purposes.
Like most websites we may collect anonymous information about you, made available by web browsers and servers, such as browser type, language preference, referring site, and the date and time of each visitor request. None of this data is personally identifiable to you. This data may then be aggregated across all users in order to determine and target demographics for marketing and advertising purposes.
All user information stored by Problem Free is considered confidential and will not be shared with outside parties except as described herein. Problem Free may share aggregated results of preferences for all users for marketing and advertising purposes, however these shall be anonymous.
5 - Cookies
Cookies are alphanumeric identifiers that we transfer to your computer through your web browser to enable our systems to recognize your browser and tell us how and when pages on our website are visited, and by how many people. Problem Free cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your screen name or email address is.
6 - Security
Your Site account information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by logging off once you have finished using a shared computer.
7 - Billing Information
Problem Free uses a third party payment gateway to collect, store and process billing information. Problem Free does not store this information on its Site or servers. All payment pages use SSL technology.
8 - Transfer