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Open-ended question definition Open-ended questions examples Advantages of open-ended questions Disadvantages of open-ended questions Tips for using open-ended questions Analyzing open questions with ‘Bucketing’ Examples of open-ended survey questions Open-ended question definition Open questions allow for ‘free form’ answers, where…
What is Net Promoter Score? How is NPS calculated? What is a good Net Promoter Score? Benefits of Net Promoter Score Disadvantages of Net Promoter Score Tips for improving NPS What is Net Promoter Score? Net Promoter Score (NPS) is…
What is survey research? Types of surveys How to conduct survey research (in 5 steps) Should you conduct a pilot survey? Best practices for survey research Conclusion: How to conduct survey research Learning how to conduct survey research effectively not…
Top tips for writing survey questions 1. Keep questions short 2. Limit the number of questions you ask 3. Don’t rely on respondent recall 4. All context needed to answer should be in the question 5. Avoid loaded words and…
Top tips for writing survey answers 1. Answers should be clear and concise 2. Don’t use ‘extreme absolutes’ 3. Answers should be ‘collectively exhaustive’ 4. Limit your answer options per question 5. Provide ‘No Opinion’ answer options (when necessary) 6.…
What is survey fatigue? Problems caused by survey fatigue How it manifests in your results Tips for using avoiding survey fatigue 1. Reduce survey length 2. Decrease the time it takes to complete your survey 3. Write better subject lines…
What is an ‘Other’ text box? Advantages Disadvantages Although some questions will have a straightforward set of answers, you can’t always predict every available option. This is where using an ‘Other’ text box comes in handy. What is an ‘Other’…
What are trap questions? Trap question example Do I need a trap question in my survey? Ways dishonest respondents disengage from surveys How to add a trap question Risks of using ‘red herring’ questions Best practice for trap questions What…
What are multiple responses? Should you allow multiple responses? How it works with Shout What are multiple responses? In this case ‘multiple responses’ does not refer to multiple choice questions. It concerns the ability to submit more than one response…
