In today’s digital world, delivering an excellent customer experience (CX) is not optional, but necessary for growth and competitiveness. Today’s customers expect fast, seamless and personalized interactions, no matter what channel they use to get to you. By optimizing your…
Imagine this: a customer browses your online store, fills their cart with exciting products, and then vanishes! This scenario, known as cart abandonment, plagues nearly 70% of e-commerce businesses. It’s a major source of lost revenue and operational inefficiency. But…
Communication is not as easy as it seems when done on a professional level. Poor communication can not only harm employee and customer relationships but the entire business as well. Regardless of your business size, poor communication can’t be tolerated…
Customer experience surveys allow companies to obtain valuable feedback. However, setting up a data analytics strategy from scratch can be a problem, especially for small businesses. Many don’t see customer surveys’ actual value or can’t take advantage of them. Optimizing…
What’s new? New and improved survey builder Form tab Improved UI Keyboard shortcuts What’s changed? Add questions to your survey Reordering questions Adding and managing survey pages Managing question and page logic Applying question settings Changing exit page type Moving…
What is a customer testimonial? What is the difference between reviews and testimonials? Why are customer testimonials powerful? What makes a good customer testimonial? How to get customer testimonials 1. Create a survey to collect customer testimonials 2. Use customer…
Benefits of data analytics in business 1. Better decision-making 2. Personalize the customer experience 3. Retention and loyalty 4. Identification of potential risks 5. Increase the efficiency of work 6. Streamline operations 7. Delivering relevant products 8. Accurate measure of…
What is a custom survey? 5 Ways you can personalize custom surveys 1. Customize the design of your survey 2. Brand your survey 3. Create custom paths for respondents 4. Personalize survey content 5. Mix up your question types Why…
1. Identify the goal of your interactive quiz 2. Pick a topic for your quiz 3. Write your quiz questions 4. Apply points to your quiz questions 5. Make your quiz design pop 6. Set an outcome for quiz completion…
How many questions should a survey have? How to write the perfect number of questions How many survey questions per page? How long should a survey take to complete? What type of data is collected by survey questions? How do…
